Deliverables
- Customer Service Skills for English & Spanish Speakers
We train your key people to:
- Minimize exposure
to wrongful termination claims by preparing leaders to quickly resolve
conflicts and differences.
- Think creatively
- as a habit - so as to not be out-thought by the competition.
- Eliminate bottlenecks
to productivity
- Reduce turnover
and absenteeism.
- Clearly understand
and embrace their roles and responsibilities as leaders.
- Align their work
with company goals and policies.
- Value collaborative
vs. competitive relationships.
- Think critically
about problems and decisions.
- Develop the capabilities
of their subordinates to their full potential.
All programs and services are fully developed and
ready-to-use now, at the client site.
All Teamworks programs and services are fully developed
and have been successfully implemented with many different types of clients
in manufacturing, healthcare, agriculture, and public service agencies.
We adapt each program and service to the client's particular needs, because
each customer merits individual, focused attention.
- Six Thinking Hats
- Certified Instructor
- Lateral and Creative
Thinking Skills - Certified Instructor
- Core Leadership
Skills for Managers and Supervisors
- Root Cause Analysis
- Identifying and
Correcting Performance Problems
- Poka Yoke (Error
Proofing) Skills Training
- Lead Responsibilities
and Roles
- Building Self-Directed
Work Teams
- How to Design and
Conduct a Needs Assessment
- Goal-Setting and
Planning Strategies
- Action Planning
for Managers and Supervisors
- Training Skills
for Supervisors and Leads
- Preventing Workplace
Harassment and Discrimination
- Managing Organizational
Change and Transition
- ADA-compliant Job
Description
- Training Assessments
- Motivating for
Results
- Communicating
- Coaching and Consulting
Skills for Managers
- Delegation and
the Use of Authority
- Resolving Conflicts
and Differences
- Train-the-Trainers
Instruction and Coaching
- Training Department
Audits
(Rates are daily or hourly, and are competitive with those
of other service providers)
Copyright © 2001 - 2010 Anthony Griffin,
updated by A1
Computer Consulting
